Success Stories: Union Station

“We needed someone who knew our culture, had the technical capabilities to allow us to partner with us to achieve our goals.”

— George, President, Union Station of Kansas City

“I just want it to work!”

Those are the words of George Guastello, President and CEO of Union Station.  When George assumed the leadership duties of managing Union Station, he assembled his team to maximize the use of the facility and its impact on the City. 

Integrity IT Solutions was chosen to be the IT provider because, “We knew we were at risk.  We needed someone who knew our culture, had the technical capabilities to allow us to partner with us to achieve our goals.  Jason Egli is creative, innovative, determined, socially astute with business acumen, and embodies the entrepreneurial spirit to get our IT needs up to date and functional.”  Systems were sorely broken, ticket hackers early on were able to counterfeit tickets because security was almost non-existent.

Integrity began with Union Station journey in 2010, when it was determined technology was a mess, and created a lack of confidence the systems in place at that time were not adequate to meet the demands of the Union Station Programs and tenants.  Integrity took over the entire IT operations and developed a plan that addressed immediate and long-term plans for hardware, servers, software and desktop support.   The servers, routers, switches and telecommunications have been totally replaced and maintained since the partnership began. 

The money saved since Integrity IT Solutions has been Union Station’s partner is significant.  From the money saved when Union station replaced their 1 ½ full-time equivalent in-house IT employees with Integrity IT Solutions, upgrades in all aspects of technology were made.  The cost-savings continue to be realized while receiving superior, uninterrupted service.

As Union Station has grown, Integrity IT Solutions has grown with us.  They continue to build their Team with like-minded professionals who understand exceeding customer expectations.  “Their responsiveness ensures our computer systems will always be up and running at a high level of security.”

“Integrity, from an IT perspective, allows me to sleep at night,” says George.  

Success Stories: Herzig Engineering

“Integrity goes to great lengths to proactively ensure our systems are up and running, and are constantly monitoring our systems and consulting with us so we have the greatest protections available for our network.”

— Stephen Herzig

Herzig Engineering is considered one of the national and international industry leaders in electrical safety. Herzig provides a complete spectrum of professional services and is the electrical engineering partner for numerous Fortune 500 companies around the world.  Herzig Engineering services and supports tier one automotive suppliers, metal and plastic container manufacturers, food ingredient manufacturers, chemical processing plants, agricultural seed manufacturers, healthcare facilities, and power generation plants, etc.

Herzig Engineering relies on Integrity IT Solutions to provide consistent, uninterrupted technology support so that Herzig can provide optimal service to their clients.  Integrity IT Solutions has been a strategic partner with Herzig Engineering since 2009.  Over the last several years, Integrity has worked to build Herzig an effective IT network with the goal of reducing their annual costs while ensuring maximum up-time and security. 

As Herzig Engineering has grown, Integrity IT Solutions has grown with us,” says Stephen Herzig.  “Integrity continues to do a great job for us.  When they say they are going to do something, they do it.  Nothing stumps them.  They treat our associates with dignity and never make any one feel inadequate or beneath them.” 

Although no company can guarantee 100% functionality, “Integrity goes to great lengths to proactively ensure our systems are up and running, and [they] are constantly monitoring our systems and consulting with us so we have the greatest protections available for our network.”  

On one particular occasion, a Herzig associate called in at 6:30 AM with an IT issue and was not immediately able to talk to an Integrity technician, which caused some concern.  This happened only once, as Integrity flexed their technician hours and accommodated Herzig by adjusting their work hours so the technicians are more responsive. This kind of response comes only when a true partnership has been established.

Success Stories: Professional Accounting Services

“All the guys on the Integrity Team are talented, smart and very responsive. We have never had a security breach, which contributes to our overall sense of confidence with the support we receive from Integrity.”

— Glenn Scheib

Professional Accounting Services (PAS), established in 1980, provides accounting, tax, and financial consulting services to over 5,000 individuals and small businesses.  Professional Accounting Services relies on the information technology support provided by Integrity IT Solutions to ensure there is never a lapse in client information access.  PAS and Integrity IT Solutions have been in a partnership since 2009 when both organizations were smaller with fewer clients. 

Since that time, as PAS grew, Integrity continued to provide un-interrupted IT services with stellar quality.  Glenn Schieb, founder of Professional Accounting Services, reflects on this high quality of service, “All the guys on the Integrity Team are talented, smart and very responsive.  We have never had a security breach, which contributes to our overall sense of confidence with the support we receive from Integrity.”

Client accounting support is done increasingly through remote access into clients’ computer systems.  This can only occur when IT support is seamless and the most contemporary so processes and systems run smoothly and rapidly in order for efficiency and accuracy are maximized with every accounting transaction.  Glenn recalls a previous scenario when Integrity delivered high service, “Even when we moved offices two years ago, Integrity worked with us to maintain our technology infrastructure and had our systems up and running the same day we moved everything else into our new facilities.  Due to this highly talented team of IT professionals, we, at Professional Accounting Services, are able to maintain our dedication to our client’s high satisfaction and personalized service.” 

In summing up Integrity's level of service since 2009, Glenn states confidently, “Integrity does nothing but good things for us.”